1. Q: What is your refund policy?

 A: Fashionown products are a joy to use. We accept returns or exchanges of bags within 07 days of delivery. All products purchased during a promotion are final sales. You can exchange an item by placing a new online order. We'll be happy to assist you by sending an email at support@fashionown.com

2. Q: Where are these products shipped from?

 A: We will ship most of our products from our sales department.

3. Q: How long is the shipment? 

 A: For customers from the USA, UK, Canada, most customers can receive their goods in 4 to 6 business days after the payment. We take 2 - 3 business days to process your order and after that tracking of your order will be sent to you from where you can track your order.We will ship the goods by FedEx, UPS and  DHL shipment. 

4. Q: When shipment may get delayed?

 A: We ship Monday through Saturday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.

5. Q: Can I track the package online?

A: Yes, you can track your package online. Once we ship your package out, we will email the tracking number to you. The tracking number will be available in 48-72 hours.

6. Q: What should I do if I never received the shipment?

A: Shipping takes 4-8 days worldwide. A tracking number will be sent to you within 48-72 hours so you can track the progress of your order online. Please allow up to 3 days for the shipping company to update the information on their website. Shipping is Guaranteed.

7. Q: How can I know my order status?

A: Once we send the products, we will give you a tracking number, with which you can check your order online. We are also keeping an eye on your bags until they reach you.

8.Q: What should I do if the items were damaged upon receipt?

A: If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.

YOUR SATISFACTION, OUR FIRST PRIORITY!